Effective Date: 20/01/2025
Welcome to Essex Pest Proof! These Terms and Conditions govern the use of our website and services provided by Essex Pest Proof (“we,” “us,” or “our”). By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please refrain from using our website or services.
1. Definitions
- Services: All pest control and pest prevention services provided by Essex Pest Proof, including inspections, treatments, and consultations.
- Customer: The individual or organization purchasing or receiving services from Essex Pest Proof.
- Website: The website at essexpestproof.co.uk and any related domains owned and operated by Essex Pest Proof.
2. Service Description
Essex Pest Proof offers a wide range of pest control services, including but not limited to:
- Pest prevention and eradication for insects, rodents, birds, and other pests.
- Emergency pest control services.
- Pest inspections and surveys.
- Custom pest management plans for residential and commercial properties.
For detailed information on the services we provide, please refer to our website or contact us directly.
3. Service Agreement
By booking or using our services, you agree to the following terms:
- Booking: You may request a service by contacting us through our website, phone, or email. We will confirm your appointment based on availability.
- Service Delivery: Our technicians will perform pest control services as described at the time of booking. If any additional work or services are needed, you will be informed and an updated estimate will be provided.
- Customer Cooperation: You agree to grant our technicians access to your property to complete the necessary services. You are responsible for ensuring all relevant information (such as the location of pests or signs of infestation) is provided accurately.
4. Pricing and Payment
- Pricing: All prices for services will be quoted before any work is undertaken. Prices are subject to change based on the type and scope of the service.
- Payment Terms: Payment is due at the beginning of the service, unless otherwise agreed. We accept payment via BACS, Credit/Debit card, cash or cheque.
- Call-Out Fee: A call-out fee will be charged for each service request. If you choose to proceed with the full service, the call-out fee will be deducted from the total quote.
- Late Payment: If payment is not received on time, we reserve the right to charge a late fee or suspend further services until payment is made.
5. Cancellations and Rescheduling
- Cancellations: If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. Failure to do so may result in a cancellation fee.
- Rescheduling: We will make reasonable efforts to accommodate rescheduling requests based on availability.
6. Customer Responsibilities
- Access: You must provide us with unobstructed access to all areas of the property where pest control services are to be performed.
- Information: You agree to provide truthful and complete information regarding the pest issue on your property. This helps us deliver the most effective service.
- Pets and Children: We recommend that pets and children be kept away from the treatment areas during and after the service, as instructed by the technician.
7. Limitation of Liability
While we strive to provide effective pest control services, we do not guarantee that all pest issues will be completely eradicated. Essex Pest Proof is not responsible for any indirect or consequential damage that may result from pest infestations.
If our services do not fully address the pest issue, we may offer follow-up services provided that the customer cooperates fully with our recommended actions.
8. Health and Safety
We use approved pest control products that are safe when applied according to the manufacturer’s guidelines. If you have any health concerns or allergies, please inform us before the service. Our technicians will take the necessary precautions to ensure safety during treatment.
9. Privacy and Data Protection
Essex Pest Proof is committed to protecting your privacy. Any personal data you provide will be used solely for the purposes of providing our services and for customer communication. We will never share your information with third parties without your consent, except as required by law.
10. Intellectual Property
All content on the Essex Pest Proof website, including text, images, logos, and other materials, is the property of Essex Pest Proof and is protected by copyright laws. You may not use any content from the website without express permission from Essex Pest Proof.
11. Changes to Terms and Conditions
Essex Pest Proof reserves the right to modify these Terms and Conditions at any time. Changes will be posted on our website, and the updated version will become effective immediately upon posting.
12. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or related to these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Information
If you have any questions about these Terms and Conditions or our services, please contact us at:
Company: Essex Pest Proof
Address: 37 Albert Road, Rochford, SS4 3EX
Phone Number: 07505 506790
Email: Info@essexpestproof.co.uk
Website: www.essexpestproof.co.uk
